Question:
Why does the WATCHDOG window pop up and say that polling has stopped when everything is fine with the GEMLink system?

Answer:
The Watchdog program provides a very important emergency backup function to the GEMLink system’s failsafe operation.  Therefore, it is important that you do not disable this valuable program.  However, if it turns on unnecessarily, it is nothing more than a nuisance.  The good news is that this problem is easy to fix.

Follow these simple steps:

• In GEMLink, go to the OPTIONS selection on the menu bar at the top of the screen.  Select SYSTEM, which will bring up the system parameters dialogue box.

• In the TIME ZONE field will be listed the time zone GEMLink thinks it is in.  If this is not your actual time zone, click the small arrow to reveal a drop-down list of time zones.  Select your actual time zone.

• Click OK to save your changes and close the system parameters dialogue.

• Now go to the START button on your Windows taskbar, then to SETTINGS, then to CONTROL PANEL.  Once CONTROL PANEL opens, double-click the DATE/TIME icon.

• When the DATE/TIME dialogue opens, click the TIME ZONE tab.  Make sure that the time zone shown is the SAME ONE you just selected in the GEMLink system parameters (which should be the actual time zone you reside in).  If any changes are needed, make them and click OK to save and close the dialogue box.

• Close CONTROL PANEL, then restart Windows normally to make certain the correct time zones are being used by both Windows and GEMLink.

Your WATCHDOG problem should now be solved.  Please give us a call at 800-833-9123, or e-mail us at support@qcomcorp.com if you need any further assistance.